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GNDU Question Paper-2023
Bachelor of Business Administration
BBA 5
th
Semester
MANAGEMENT OF BANKING OPERATIONS
Time Allowed: Three Hours Max. Marks: 50
Note: Attempt Five questions in all, selecting at least One question from each section. The
Fifth question may be attempted from any section. All questions carry equal marks.
SECTION-A
1. Explain the regulatory role of Reserve Bank of India in banking business.
2. Explain different kinds of bank accounts.
SECTION-B
3. Give features of bank credit. Discuss types of lending.
4. What is meant by risk management ? Explain different types of risks.
SECTION-C
5. How is Asset-Liability management undertaken by banks?
6. What is anti-money laundering? Explain the guidelines given by RBI for the same.
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SECTION-D
7. What are the objectives of corporate governance in banks? Explain its mechanism.
8. What are fee based services of banks? What are the latest innovations with respect to
these services ?
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GNDU Answer Paper-2023
Bachelor of Business Administration
BBA 5
th
Semester
MANAGEMENT OF BANKING OPERATIONS
Time Allowed: Three Hours Max. Marks: 50
Note: Attempt Five questions in all, selecting at least One question from each section. The
Fifth question may be attempted from any section. All questions carry equal marks.
SECTION-A
1. Explain the regulatory role of Reserve Bank of India in banking business.
Ans: The Reserve Bank of India: The Watchful Guardian of Banking Business
Imagine for a moment that the Indian economy is like a huge, bustling city. In this city,
money flows just like water through pipelines. Banks are like water tanks and taps that store
and distribute this flow to households, businesses, and industries. But for this water supply
system to function smoothly, there must be a strong, wise, and disciplined authority making
sure there is neither shortage nor overflow, no leakages nor unfair distribution. That
authority, in the case of money, is the Reserve Bank of India (RBI).
Since its establishment in 1935, the RBI has played the role of the “guardian” of India’s
banking business. It ensures that banks remain healthy, customers’ money is safe, inflation
is under check, and the overall economy does not face shocks. The RBI’s regulatory role is
not just about making rules, but about maintaining trust, stability, and growth in the
financial system. Let’s walk through its major functions step by step in an engaging way.
1. Licensing and Entry Control: The Gatekeeper Role
Think of a bank as a shop where people deposit and borrow money. Now, not everyone can
open such a shop because it involves public trust. If anyone could start a bank, people’s
savings would be at risk. Here, the RBI acts as the gatekeeper.
No bank in India can start business without RBI’s approval.
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RBI sets the minimum capital requirement, checks promoters’ background, and
ensures that only trustworthy players enter the banking sector.
This gatekeeping function makes sure that the financial system does not get filled with weak
or fraudulent institutions.
2. Regulation of Banking Operations
Once banks are set up, the RBI does not leave them on their own. It constantly monitors
their daily activities. This is like how a school principal not only admits students but also
keeps an eye on their conduct and performance.
Cash Reserve Ratio (CRR): RBI tells banks to keep a certain percentage of their
deposits as cash with the RBI. This ensures banks don’t lend all money recklessly.
Statutory Liquidity Ratio (SLR): Banks are also asked to invest part of their deposits
in safe assets like government securities. This keeps the banking system stable.
Prudential norms: RBI fixes rules regarding how much banks can lend to a single
borrower, how to classify bad loans, and how much money should be kept aside to
cover risks.
These regulations ensure that banks do not become too adventurous in chasing profits at
the cost of people’s savings.
3. Supervision and Inspection
Imagine you are the captain of a ship. You may set all the rules, but unless you check
whether the crew is following them, the ship might sink. RBI plays this supervisory role by
regularly inspecting banks.
It examines whether banks are following rules on loans, interest rates, customer
service, and anti-fraud measures.
With the help of modern technology, RBI now conducts off-site surveillance,
monitoring data submitted by banks in real time.
If a bank is found weak or mismanaged, RBI has the authority to impose penalties,
restrict its operations, or even merge it with another stronger bank.
This ensures that the banking system remains trustworthy and customers don’t lose faith.
4. Controlling Credit and Inflation
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Another crucial role of RBI is to act like a thermostat for the economykeeping it neither
too hot (inflation) nor too cold (recession).
If inflation rises and people are losing purchasing power, RBI increases repo rate (the
rate at which banks borrow from RBI). Higher rates make borrowing costly and
reduce excess money in circulation.
If the economy is slowing down, RBI reduces rates, making loans cheaper and
encouraging spending and investment.
This balancing act is called monetary policy, and it directly impacts every citizenwhether
it’s the EMI on a home loan or the interest earned on savings.
5. Protecting Depositors’ Interests
For common people, the most important thing is the safety of their hard-earned money. RBI
acts like a guardian angel here.
It ensures banks maintain adequate liquidity so they can return deposits on demand.
It runs the Deposit Insurance and Credit Guarantee Corporation (DICGC), which
insures deposits up to ₹5 lakh per depositor per bank.
It also ensures transparency in interest rates, loan charges, and grievance redressal
so that customers are not cheated.
This protective role builds trust, which is the backbone of the banking system.
6. Promoting Financial Inclusion
Banks are not only for the rich or big businesses. RBI ensures that banking services reach the
last person in the village.
It encourages banks to open branches in rural areas.
Through initiatives like Jan Dhan Yojana, digital payments, and priority sector
lending, RBI ensures credit is available for farmers, small businesses, and weaker
sections of society.
RBI also sets targets for banks to lend to sectors like agriculture, education, and
housing to promote inclusive growth.
This makes the financial system more equitable and people-friendly.
7. Regulating Foreign Exchange and Payments
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In today’s globalized world, money moves across borders every second. RBI manages this
flow through the Foreign Exchange Management Act (FEMA).
It regulates how much foreign currency can be bought, sold, or invested.
It ensures that India’s foreign exchange reserves remain healthy.
At the same time, it promotes digital payments, UPI, NEFT, and RTGS to make
banking faster, safer, and more efficient.
Thus, RBI is like the architect of a modern, tech-driven financial ecosystem.
8. Crisis Manager
Finally, RBI acts as the “doctor” when the banking system falls sick. If a bank faces a sudden
liquidity crisis or panic withdrawals by depositors, RBI steps in with emergency funds as the
Lender of Last Resort.
We saw this role during episodes like the Yes Bank crisis in 2020, where RBI intervened
quickly, restructured the bank, and protected depositors’ money.
Conclusion
The Reserve Bank of India is not just another government institutionit is the heart and
brain of the financial system. Like a caring guardian, it performs multiple roles: gatekeeper,
regulator, supervisor, protector, and crisis manager. Its presence ensures that banks remain
trustworthy, customers’ money is safe, inflation stays under control, and the economy
keeps moving forward steadily.
Without the RBI’s strict regulatory framework, banks could easily collapse under pressure,
misuse public money, or cause financial chaos. But with RBI’s watchful eyes, India’s banking
system remains one of the most stable in the world.
So, whenever you deposit money in your account, swipe a card, or take a loan, remember
behind the scenes, the RBI is silently working to ensure your financial safety.
2. Explain different kinds of bank accounts.
Ans: Different Kinds of Bank Accounts An Engaging Explanation
Imagine this scene:
One bright morning, Rohan, a young college student, walked into a bank for the very first
time. He was excited but also a little nervous. Why? Because he had heard from his father,
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mother, and even his grandfather that banks are the safest place to keep money. But when
he entered, the bank manager smiled and asked, “So, Rohan, what kind of account do you
want to open?”
Rohan was puzzled. He thought a bank account was just… well… a bank account! But soon
he realized that banks are like restaurants they don’t serve only one dish. Just like a
restaurant menu has many options depending on your taste and budget, banks also offer
different types of accounts depending on people’s needs.
And that’s exactly what we’re going to explore: the different kinds of bank accounts.
1. Savings Account The Beginner’s Friend
The manager first explained about the Savings Account.
“Rohan,” he said, “this is the most popular type of account. It’s like a piggy bank, but safer
and smarter. You can deposit your money anytime, and whenever you need it, you can
withdraw it. On top of that, the bank pays you a little reward in the form of interest for
keeping your money with them.”
Rohan’s eyes lit up. He thought of his pocket money and the small savings from his college
part-time job. A savings account would be perfect for him!
Features of a Savings Account:
Meant for individuals who want to save money.
Offers interest on deposits (though not very high).
Limited number of withdrawals in some cases.
Safe and easy way to manage personal savings.
It’s like a first step into the world of banking for most people.
2. Current Account For the Busy Bees
Then the manager continued, “But Rohan, if you were a businessman instead of a student,
you’d need a Current Account.”
A current account is like a highway built for speed and frequent movement. Unlike savings
accounts, here money flows in and out daily. Shopkeepers, companies, and business owners
use it to manage their daily transactions.
Features of a Current Account:
No restriction on the number of deposits or withdrawals.
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Usually, no interest is paid.
Comes with facilities like overdraft (borrowing more than you have in your account).
Ideal for traders, shopkeepers, and businesses.
It’s not about saving money here; it’s about keeping money moving smoothly like the
wheels of a business.
3. Fixed Deposit Account The Safe Locker
Now, Rohan’s grandfather entered the bank too. He chuckled and said, “For us old people,
the best choice is a Fixed Deposit Account.”
Here’s how it works: you put a lump sum of money in the bank for a fixed period (say 1 year,
3 years, or 5 years). During this time, you cannot normally withdraw it. In return, the bank
gives you a higher interest rate than a savings account.
Features of Fixed Deposit Account:
Money is deposited for a fixed time.
Higher interest compared to savings accounts.
Safe and secure investment.
Premature withdrawal is possible but with some penalty.
It’s like planting a tree – you put in a seed today and let it grow silently. After some years,
you enjoy the big shade and fruits (interest + maturity amount).
4. Recurring Deposit Account The Habit Builder
Now came Rohan’s mother’s turn. She said, “For homemakers like me who save small
amounts every month, Recurring Deposit (RD) Accounts are wonderful.”
In this account, you commit to deposit a fixed amount every month for a chosen period. At
the end, you get back your deposits plus interest. It’s a perfect account for building a saving
habit without pressure.
Features of Recurring Deposit Account:
Regular monthly deposits of small amounts.
Attractive interest rates (less than fixed deposit but higher than savings).
Good for salaried individuals or people who want disciplined savings.
It’s like filling a piggy bank every month, but with interest as a bonus gift from the bank.
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5. Other Types of Bank Accounts
The manager didn’t stop there. He added, “Apart from these main types, banks also offer
some special accounts.”
1. Joint Account Where two or more people (like husband and wife or business
partners) operate the same account together.
2. NRI Account For Indians living abroad, so they can send money to India and
manage savings.
3. Salary Account Employers open these for their employees to credit monthly
salaries directly.
4. Demat Account For people who want to invest in the stock market; it holds shares
electronically.
5. Student Account / Minor Account For young students like Rohan, with lower
minimum balance requirements and easy access.
The Big Picture Why So Many Accounts?
Rohan finally asked, “But why do we need so many types of accounts?”
The manager smiled and replied, “Because people have different needs. A student wants to
save pocket money. A businessman wants quick transactions. A retiree wants safety with
good interest. A homemaker wants disciplined saving. Just like a doctor prescribes different
medicines for different patients, banks design different accounts for different kinds of
people.”
Conclusion
By the time Rohan left the bank, he was no longer confused. In fact, he felt as if he had
walked through a marketplace where each shop offered a unique product. The bank was not
just a place to keep moneyit was a partner that offered different tools to manage, grow,
and use money wisely.
So, to sum up:
Savings Account Best for regular saving.
Current Account Best for businesses.
Fixed Deposit Account Best for long-term investment.
Recurring Deposit Account Best for small, regular savers.
Other Special Accounts Designed for unique needs (joint, NRI, salary, etc.).
Bank accounts, therefore, are not just about money. They are about matching people’s lives,
dreams, and responsibilities with the right financial support.
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SECTION-B
3. Give features of bank credit. Discuss types of lending.
Ans: Bank Credit and Types of Lending
Imagine a small town called Financia. In this town lived a young man named Aman. Aman
had a dream of opening his own bakery. He had all the skillshe could bake the softest
breads and the tastiest cakes. But there was one problem: money. He didn’t have enough
funds to rent a shop, buy an oven, or stock raw materials.
So where could Aman go? He turned to a place that almost every dreamer in the world
eventually visitsthe bank.
The bank, in simple words, acts like a friend who lends money when you need it, but with
certain conditions. This lending of money by the bank is called bank credit. Aman walked
into the bank with hope in his eyes, and that is where our story of understanding begins.
Features of Bank Credit
When the manager of Financia Bank sat down with Aman, she explained a few important
features of how bank credit works. Let’s understand them as Aman did:
1. Based on Trust
o The manager said, “Aman, before we give you money, we need to trust that
you’ll return it.”
o Bank credit is not given blindly; it rests on the bank’s confidence in the
borrower’s honesty and ability to repay.
2. Legal Agreement
o The bank doesn’t just hand over money like a friend would. A formal
agreement or contract is signed, clearly mentioning how much is borrowed,
at what interest rate, and when it must be repaid.
3. Involves Interest
o Aman was told that he wouldn’t get free money. He had to return not only
the borrowed amount (called the principal) but also some extra (called
interest) which is the bank’s income.
4. Different Purposes
o Bank credit can be taken for business expansion, buying a house, funding
education, or even meeting urgent personal expenses.
o Aman wanted it for his bakery, while his friend Ravi used it earlier for buying
a motorcycle.
5. Time-bound
o Every loan has a time frame. It could be short-term (like a few months) or
long-term (like 10–15 years). Aman’s bakery loan was sanctioned for 5 years.
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6. Security or Collateral
o Sometimes, banks ask for a security (like property, gold, or fixed deposits) to
ensure repayment. This makes the loan secured credit. But small loans may
not require collateral.
7. Creates Money
o Here’s the magical part: when banks give credit, they don’t always hand over
physical cash. Often, they just increase the borrower’s account balance. This
way, bank credit creates new money in the economy.
So, Aman realized that bank credit is not just borrowingit is a structured, rule-based way
of helping people achieve their goals while also keeping the bank safe.
Types of Bank Lending
Now comes the exciting part. When Aman asked how the bank could help him, the manager
explained the different ways banks lend money. Let’s explore them one by one as though
we are in Aman’s shoes.
1. Loans
Aman’s first option was a loan. The bank could give him a lump sum amount—say ₹5
lakhsfor his bakery. He would receive the money all at once, and then repay it in monthly
installments over the next few years.
Short-term loan: Less than a year (useful for seasonal businesses).
Medium-term loan: 1–5 years (like Aman’s bakery loan).
Long-term loan: More than 5 years (useful for buying houses or big factories).
This is the most common type of lending, simple and straightforward.
2. Overdraft
The manager also told Aman about overdraft facility. Suppose Aman had ₹20,000 in his
account, but suddenly needed ₹25,000 to pay for flour and sugar. With overdraft, the bank
would allow him to withdraw extra money, beyond his balance, up to a certain limit.
Interest is charged only on the extra amount he withdraws.
It’s like having a flexible friend who says, “Take what you need, but pay me back
soon.”
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3. Cash Credit
This is a favorite for businesspeople. The bank sanctions a certain credit limit—say ₹3
lakhsand Aman can borrow any amount up to that limit whenever he needs. He doesn’t
have to take it all at once.
Interest is charged only on the amount used, not the entire limit.
It’s like having a wallet that always refills up to a fixed level.
4. Discounting of Bills
Now imagine Aman sells cakes to a hotel, but the hotel says, “We’ll pay you after 3 months.”
Aman cannot wait so long; he needs money now.
Here, the bank helps by buying that bill (the promise of payment) from Aman at a slightly
lower value and gives him cash immediately. Later, the bank collects the full payment from
the hotel.
This method keeps business cash flowing without delays.
5. Trade Credit and Credit Cards
The manager also explained that in today’s world, banks issue credit cards, which allow
instant purchases with borrowed money. Aman could use this for small personal needs.
For business transactions, banks often provide trade credit facilities, making it easier to deal
with suppliers.
6. Term Loans for Specific Purposes
Education Loans: For students wanting to study in India or abroad.
Housing Loans: To build or buy a house.
Agricultural Loans: For farmers to buy seeds, fertilizers, or tractors.
Vehicle Loans: For buying cars or two-wheelers.
Each type of loan is designed to meet a specific need of society.
The Bigger Picture
When Aman walked out of the bank, loan sanction letter in hand, he felt like his dream was
finally within reach. But he also understood something deeperbank credit is not charity. It
is a professional arrangement where both sides benefit:
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Aman gets money to start his bakery.
The bank earns interest, which it uses to pay depositors and run its operations.
The economy grows, because when small businesses thrive, jobs are created, and
goods and services increase.
Conclusion
Bank credit, therefore, is like the lifeblood of economic activities. Its featurestrust,
interest, time limit, and securitymake it structured and safe. Its various typesloans,
overdraft, cash credit, bill discounting, and specialized loansensure that every kind of
financial need is met, whether of a student, farmer, businessman, or homemaker.
Through Aman’s story, we see that behind every successful bakery, school, farm, or factory,
there often lies the silent support of bank credit. Without it, many dreams would remain
dreams. With it, aspirations turn into achievements.
4. What is meant by risk management ? Explain different types of risks.
Ans: Risk Management and Types of Risks Explained Like a Story
Imagine you are the captain of a big ship sailing across the ocean. The sky looks clear, the
winds are calm, and the crew is excited about the journey ahead. But as every sailor knows,
the ocean is never predictable. There could be sudden storms, hidden rocks, or even pirates
waiting to attack. Now, as a captain, would you simply rely on luck and keep sailing? Or
would you prepare yourself and your crew to handle these uncertaintiesby keeping
lifeboats ready, studying weather forecasts, and training your sailors in emergencies?
This preparation, my friend, is what we call Risk Management.
Risk management is not about eliminating all dangers; that’s impossible. Instead, it is about
identifying possible risks in advance, analyzing their impact, and preparing strategies to
minimize the damage they may cause. In simple words: “Hope for the best, but be prepared
for the worst.”
In real life, whether it’s a business, a hospital, a bank, or even your personal life, risks exist
everywhere. From financial losses to natural disasters, from cyber-attacks to reputation
damagerisks can appear suddenly, just like those storms in the ocean. That’s why risk
management is considered a lifeline for any organization or individual who wishes to survive
and grow in an uncertain world.
The Process of Risk Management
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Before jumping into the types of risks, let’s quickly understand how risk management
actually works. Continuing with our ship story:
1. Identifying the Risks The captain checks weather reports, maps of dangerous
routes, and the condition of the ship. Similarly, businesses identify risks like
competition, fraud, market changes, or accidents.
2. Assessing the Risks The captain thinks: “What if there’s a storm? What will it cost
us if we get delayed or damaged?” Organizations too calculate the seriousness of
risksare they minor or catastrophic?
3. Controlling the Risks The captain prepares life jackets, emergency drills, and
backup fuel. Businesses may buy insurance, diversify their products, or install fire
alarms to reduce potential loss.
4. Monitoring and Reviewing Just as the captain keeps checking the sky during the
journey, organizations constantly watch for new risks and update their strategies.
So, in short, risk management is like building an umbrella before it rains. Now, let us open
that umbrella and explore the different types of risks that businesses and people face.
Different Types of Risks
Risks come in many forms. Let’s go step by step, like chapters in a story, to make them
crystal clear.
1. Financial Risk
This is the most common type of risk and probably the scariest for any business. Imagine
you invested all your savings in a shop, and suddenly, the prices of goods rise, or customers
stop buying. That’s financial risk—losing money because of uncertain events.
Examples: Stock market crashes, credit defaults (when borrowers don’t repay loans),
currency exchange fluctuations.
In Business Terms: Banks face credit risk when people don’t pay loans. Investors face
market risk when share prices fall.
Financial risk is like sailing your ship with limited food and fuelif things go wrong, survival
becomes tough.
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2. Strategic Risk
Every organization makes long-term plans or strategies. But what if the chosen path itself
becomes wrong? For instance, Nokia once ruled the mobile world but failed to adopt the
smartphone trend, leading to its downfall. That’s a classic case of strategic risk.
Examples: Wrong business expansion plans, entering the wrong market, ignoring
technological changes.
In Personal Life: Choosing a career path without future demand can also be seen as
a strategic risk.
It’s like steering your ship in the wrong direction—no matter how strong the ship is, you’ll
never reach the destination.
3. Operational Risk
These risks are related to the daily operations of a business. Imagine the captain’s crew gets
sick, the engine breaks down, or a fire starts on the ship—that’s operational risk.
Examples: Machine failures in factories, supply chain disruptions, employee fraud, or
system breakdowns.
Key Idea: Even if the strategy is right, operations may fail due to human errors,
technical problems, or accidents.
Operational risk is like the little cracks in a ship’s body—if ignored, they can sink the ship.
4. Compliance and Legal Risk
Laws and regulations are like traffic rules for businesses. If you don’t follow them, you risk
penalties, fines, or even being shut down.
Examples: A company not paying taxes properly, a hospital not following safety
guidelines, or a bank not following RBI regulations.
Impact: Reputation loss, huge fines, and sometimes criminal action.
This is like a ship entering another country’s waters without permission—you may get
caught by the coast guards.
5. Reputational Risk
Reputation is like the goodwill or trust that people have in you. Once lost, it’s very hard to
regain.
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Examples: Negative publicity, poor customer service, scandals involving company
leaders, or social media backlash.
Real Cases: Companies like Uber and Facebook faced huge reputational risks due to
data privacy concerns and controversies.
It’s like the captain being rumored as untrustworthy—people will hesitate to board his ship
again.
6. Market Risk
Market risk comes from external factors that are beyond one’s control. For instance, sudden
changes in customer preferences, rise in competitors, or even global issues like pandemics.
Examples: COVID-19 changed consumer behavior overnight; many businesses faced
losses while others (like online delivery services) boomed.
Nature: Cannot be fully avoided, only minimized.
It’s like sudden storms at sea—you can’t stop them, but you can prepare by adjusting your
sails.
7. Technological Risk
In today’s digital world, technology is both a blessing and a risk. Imagine a bank’s online
system crashing or a company losing its data to hackers—that’s technological risk.
Examples: Cyber-attacks, software failures, outdated systems, data leaks.
Impact: Financial loss, loss of trust, even legal actions.
It’s like depending too much on a ship’s GPS, and then it stops working in the middle of the
ocean.
8. Environmental Risk
We live in a world where climate change and natural disasters are growing realities.
Businesses also face risks from earthquakes, floods, droughts, or government regulations on
pollution.
Examples: A factory near a river facing flood risk, or strict rules imposed on
companies causing pollution.
Personal Level: Farmers face environmental risks like unpredictable monsoons.
This is like sailing in waters known for hurricanesyou must always be alert.
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Conclusion The Art of Sailing Safely
To sum it up, risk management is not about avoiding risks but smartly handling them. A
good captain doesn’t panic when a storm comes; instead, he uses his training, equipment,
and planning to guide the ship safely. Similarly, businesses and individuals can survive and
grow only if they recognize risks in advance and prepare strategies to deal with them.
So, whether it’s financial, strategic, operational, compliance, reputational, market,
technological, or environmentaleach risk is like a wave in the ocean. Some are small
ripples, some are giant storms, but with proper risk management, the journey of life and
business continues smoothly.
After all, as the old saying goes: “Smooth seas never made skilled sailors.” It’s the ability to
manage risks that makes organizations stronger, wiser, and more successful.
SECTION-C
5. How is Asset-Liability management undertaken by banks?
Ans: How is AssetLiability Management undertaken by banks?
Imagine you are the captain of a ship sailing across a vast ocean. The ship is the bank, the
cargo it carries is the assets (like loans, investments, and reserves), and the fuel you burn
and the supplies you need to manage the journey are the liabilities (like deposits taken from
customers or money borrowed).
Now, as a captain, your challenge is not just to keep the ship afloat but to balance the cargo
and the fuel so that the ship doesn’t tip over and reaches its destination safely. If you
overload one side, the ship could sink. This balancing act of ensuring stability and
profitability is exactly what AssetLiability Management (ALM) is for banks.
Let’s slowly unpack this idea, step by step, as if we’re walking through the story of how
banks handle their “ship of money.”
Why AssetLiability Management Matters
Banks are not like ordinary shops. A shopkeeper sells goods at a price higher than cost and
earns profit. But a bank deals with money itself as both its raw material and finished
product.
When customers deposit money in savings or fixed deposits, it becomes a liability
for the bank because it owes that money back.
When the bank lends money as loans or invests in securities, those become assets,
because they generate income for the bank.
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But here’s the tricky part:
Deposits may be short-term (a customer can withdraw savings anytime).
Loans are usually long-term (like a 10-year home loan).
So, banks constantly face a risk called the mismatch problemwhat if people suddenly
withdraw their deposits, but the bank’s money is locked up in long-term loans? Or what if
the interest rates change and the bank ends up paying depositors more than it earns from
loans?
To prevent such disasters, banks use AssetLiability Management (ALM)a planned way of
matching their inflows and outflows of money, managing risks, and ensuring smooth sailing.
How Banks Undertake ALM: Step by Step
Let’s think of ALM as a journey with stages.
1. Identifying Assets and Liabilities
The first task is to prepare a clear picture of what the bank owns and what it owes.
Assets: loans to individuals and businesses, investments in government securities,
cash reserves.
Liabilities: deposits from customers, borrowings from other banks, bonds issued, etc.
This step is like drawing a map before sailingknowing what resources you have and what
commitments you must fulfill.
2. Measuring Risks
Once the map is ready, the bank asks: “Where are the dangers?”
The dangers are mainly of three types:
1. Liquidity Risk The risk of not having enough cash when depositors demand their
money.
2. Interest Rate Risk The risk that a change in interest rates will reduce profit.
Example: If the bank pays 7% on deposits but earns only 6% on loans, it loses.
3. Currency and Market Risks Especially for banks dealing in foreign exchange or
securities.
This step is like a sailor watching out for storms, waves, and hidden rocks.
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3. Setting up the ALCO (AssetLiability Committee)
Every bank has a special committee called ALCO. It’s like the control room of the ship, where
experienced officers (senior managers, risk officers, treasury heads) meet regularly to:
Monitor the balance of assets and liabilities.
Decide on interest rates for loans and deposits.
Plan investment strategies.
Make sure risks are under control.
This shows that ALM is not randomit is scientific and organized.
4. Matching Assets with Liabilities
Now comes the balancing act. The bank ensures that:
Short-term liabilities are covered with short-term assets (so if depositors suddenly
demand money, there is enough liquid cash).
Long-term loans are funded with stable long-term deposits.
This is called maturity matching. For example, you wouldn’t use a 3-month deposit to give
out a 10-year loan. That would be like using a small water bottle to plan a month-long
desert journeydangerous!
5. Using Tools and Techniques
Banks also use modern tools, almost like navigational instruments, to manage ALM:
Gap Analysis: Comparing the timing difference between assets and liabilities.
Duration Analysis: Checking how sensitive assets and liabilities are to interest rate
changes.
Liquidity Ratios: Measuring how easily the bank can convert assets into cash.
Scenario Analysis and Stress Testing: Imagining extreme situations (like sudden
interest rate hikes or mass withdrawals) and checking if the bank could survive them.
These tools act like weather radars for the bank, warning of upcoming storms.
6. Continuous Monitoring and Adjustment
ALM is not a one-time job. The financial market is like an unpredictable seainterest rates,
inflation, foreign exchange rates, and customer behavior change constantly.
So, banks keep reviewing and adjusting their ALM strategies. Just as a sailor adjusts the sails
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according to the wind, banks adjust loan rates, deposit schemes, and investment portfolios
according to changing conditions.
An Example to Make it Clear
Suppose a bank accepts ₹100 crores as deposits from the public for 1 year at an interest rate
of 5%. Now, the bank decides to lend this money as home loans at 8% interest for 10 years.
For the first year, everything looks fineearning 8% and paying 5%.
But when the year ends, depositors may demand their money back. If the bank has
no new deposits, it cannot repay because the money is locked in 10-year loans.
This is a classic mismatch problem.
Through ALM, the bank would avoid such mistakes by matching the maturity of deposits
with loans, maybe using some deposits for short-term lending and some for long-term.
Benefits of ALM
Ensures liquidity (money available whenever needed).
Protects from interest rate fluctuations.
Helps maintain profitability while staying safe.
Builds public confidencedepositors trust banks that manage risks well.
Keeps the bank compliant with RBI and international norms.
Challenges in ALM
But like every sailor, banks also face tough challenges:
Constantly changing interest rates.
Sudden mass withdrawals (like during financial crises).
Unpredictable customer behavior.
Managing risks across multiple currencies in global banks.
This makes ALM a demanding but essential skill.
Conclusion
AssetLiability Management is like the art of balancing a ship on stormy seas. A bank that
manages it well sails smoothly, earning profits and maintaining trust. A bank that ignores it
risks sinking under pressure.
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So, to answer in one line: Banks undertake AssetLiability Management by identifying
their assets and liabilities, measuring risks, forming an ALCO committee, matching
maturities, using analytical tools, and continuously adjusting their strategies to ensure
safety, liquidity, and profitability.
But if we step back and look at the bigger picture, ALM is not just a technical process—it’s a
survival strategy. It keeps banks stable, depositors confident, and the entire financial
system strong.
6. What is anti-money laundering? Explain the guidelines given by RBI for the same.
Ans: Anti-Money Laundering: A Story of Clean and Dirty Money
Imagine a person named Raghav. He runs a small shop in his town, earns honestly, and
deposits his savings into the bank. On the other side, there is another personlet’s call him
Karan. Unlike Raghav, Karan makes money through illegal means: smuggling, corruption, or
drug trade.
Now here’s the twist: while Raghav can proudly keep his money in the bank, Karan faces a
problem. His “dirty money” cannot directly be shown in banks or financial records, because
it would raise suspicion. So, he tries to “clean” it—by moving it through complex
transactions, shell companies, and layering in such a way that it appears legitimate.
This process of converting illegal, dirty money into legal-looking, clean money is what we
call Money Laundering. And the steps taken to prevent, detect, and punish this practice are
known as Anti-Money Laundering (AML).
Now, let’s understand this in detail—why it matters, how it affects our economy, and what
guidelines the Reserve Bank of India (RBI) has laid down to fight it.
The Concept of Money Laundering Made Simple
The term “money laundering” may sound technical, but at its core, it’s simply about hiding
the true source of money.
Think of it like this: if you spill ink on your shirt, you wash it until the stain is gone. Similarly,
criminals try to “wash” their black money until it looks white. The cycle usually has three
stages:
1. Placement putting the illegal money into the financial system (for example,
depositing cash in small amounts).
2. Layering making complicated transactions to hide the trail (like transferring to
multiple accounts, converting into investments).
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3. Integration bringing the money back into the economy as “legal income” (buying
property, luxury cars, or investing in business).
The danger? Once such money gets mixed with honest income, it becomes very difficult to
separate. It weakens the economy, encourages crime, funds terrorism, and reduces trust in
financial institutions.
Why RBI Stepped In
In India, the Reserve Bank of India (RBI) plays the role of the guardian of banks and financial
systems. Just like a school principal ensures discipline among students, RBI ensures that
banks and financial institutions follow the rules.
Money laundering became a global concern, especially because laundered money was also
being used to fund terrorism. To tackle this, the Government of India passed the Prevention
of Money Laundering Act (PMLA), 2002. Alongside, the RBI issued guidelines to banks and
other institutions so that criminals cannot misuse the banking channel.
RBI Guidelines on Anti-Money Laundering
RBI’s anti-money laundering guidelines can be understood like a security system of a
houselocks, alarms, and guardseach playing a role to keep intruders out.
Let’s break them down step by step in simple terms:
1. Know Your Customer (KYC) Norms
The first line of defense is to know exactly who the customer is. Banks must collect valid
documents like Aadhaar, PAN, passport, or voter ID before opening an account. This ensures
that no fake or anonymous accounts are created for laundering.
Example: If Karan tries to open a bank account with a fake name, KYC norms will
expose him.
2. Customer Due Diligence (CDD)
Beyond documents, banks also need to understand the nature of the customer’s business
and source of income.
For high-risk customers (like politically exposed persons, NRIs, or businesses dealing
in cash), banks apply extra caution.
This step helps in differentiating between a genuine shopkeeper like Raghav and a
suspicious smuggler like Karan.
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3. Monitoring of Transactions
This is like keeping CCTV cameras in the bank’s system. RBI asks banks to keep a close eye
on unusual or suspicious transactions.
For example, if a student account suddenly receives crores of rupees, the bank
should immediately red-flag it.
Similarly, frequent deposits and withdrawals just below the reporting limit are also
suspicious.
4. Reporting to FIU-IND
If banks detect something fishy, they are required to report it to the Financial Intelligence
Unit India (FIU-IND). This government body investigates and ensures action is taken.
This step acts like calling the police when the guard notices suspicious movement
near the house.
5. Record Keeping
RBI instructs banks to maintain records of all transactions for at least 5 years.
This ensures that even if laundering trails are discovered later, investigators can go
back and check.
6. Employee Training
What use are rules if staff don’t understand them? RBI emphasizes training bank employees
to identify and report suspicious behavior.
For instance, if a cashier notices a customer depositing ₹9,99,000 repeatedly (just
below the ₹10 lakh reporting limit), he should be able to recognize it as a laundering
attempt.
7. Risk-Based Approach
RBI suggests that not all customers pose the same risk. So, banks should adopt a risk-based
systembasic checks for low-risk customers and strict scrutiny for high-risk ones.
8. Periodic Updating of KYC
Just like renewing your driving license, banks must update customer details periodically. This
prevents misuse of old accounts.
Why These Guidelines Are Important
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The beauty of these measures is that they don’t just protect banks, they protect the entire
economy. Imagine if money laundering goes unchecked:
Criminals get stronger.
Honest taxpayers like Raghav feel discouraged.
Terrorists get easy funding.
India’s global reputation suffers.
By following these guidelines, banks act as the “gatekeepers” of the economy, ensuring only
genuine money flows through.
A Simple Analogy
Think of the Indian banking system as a clean river. Honest citizens pour clean water (earned
money) into it. But criminals try to pour dirty, polluted water (illegal money) into the same
river. RBI’s guidelines act like a powerful filterremoving the dirt before it mixes with the
clean water.
Conclusion
Anti-money laundering is not just a technical regulation; it’s a fight to keep our economy
honest and trustworthy. RBI, through its guidelines, ensures that every bank acts
responsiblyby knowing its customers, monitoring activities, reporting suspicious cases,
and keeping proper records.
So next time you walk into a bank and the staff asks for your Aadhaar or PAN, remember
it’s not just paperwork. It’s part of a much bigger mission: to stop black money from turning
white, to protect the financial system, and to ensure that people like Raghav can trust
their hard-earned savings will stay safe.
In simple words: Anti-Money Laundering is about protecting honesty from being polluted
by dishonesty, and RBI is the watchdog making sure the system stays clean.
SECTION-D
7. What are the objectives of corporate governance in banks? Explain its mechanism.
Ans: Corporate Governance in Banks Explained Like a Story
Imagine you are depositing your hard-earned money in a bank. You trust that the bank will
keep it safe, use it responsibly, and return it whenever you need it. But pause for a
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momenthow do you know that the people managing the bank are not misusing your
money, taking reckless risks, or favoring certain big clients over ordinary customers like you?
This is where corporate governance steps in. Just like a referee in a football match ensures
fair play, corporate governance ensures that banks are run with transparency,
accountability, and responsibility. Especially in banks, where public trust is everything,
corporate governance acts like a safety shield protecting depositors, investors, and the
economy at large.
Now, let’s dive deeper into its objectives and mechanism, but in a way that feels like a
journey rather than a boring list.
Part I: Objectives of Corporate Governance in Banks
Think of a bank as a ship sailing on a vast ocean. The objectives of corporate governance are
like the compass, anchor, and lighthouse that guide the ship safely through storms. These
objectives are:
1. Protecting Depositors’ Interests
The first and most important objective is trust. A bank survives because millions of small and
big depositors believe their money is safe. Corporate governance ensures that banks don’t
misuse deposits for unethical practices or reckless investments. In other words, it
safeguards the very foundation of banking.
2. Ensuring Transparency
Imagine if a bank kept everything secrettheir loans, risks, or even losses. No one would
trust them. Corporate governance demands transparency in financial reporting and
decision-making. This allows regulators, investors, and customers to clearly see how the
bank is performing.
3. Accountability of Management
The board of directors and top managers are like the captain and officers of the ship.
Corporate governance makes sure they are accountable for their decisions. If the bank
makes a mistake or takes unnecessary risks, the management must answernot hide.
4. Maintaining Financial Stability
Banks deal with large sums of money daily. A small misstep can create a ripple effect in the
economy. Corporate governance aims to reduce such risks by encouraging prudent lending,
fair practices, and sound investments. It helps prevent bank collapses like those witnessed in
global financial crises.
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5. Balancing Stakeholder Interests
Banks have multiple stakeholdersdepositors, shareholders, employees, borrowers, and
regulators. Corporate governance ensures that no single group is unfairly favored. For
example, giving huge loans to one business tycoon at the cost of small borrowers is
discouraged.
6. Promoting Ethical Conduct
Beyond rules, there’s something deeper—values. Corporate governance fosters ethical
behaviour, honesty, and fairness. It ensures that corruption, favoritism, or insider dealings
are minimized.
7. Long-term Sustainability
Finally, corporate governance is not about short-term profits but about long-term health. A
bank should not just look attractive today but remain strong for decades. Governance
ensures that banks think beyond immediate gains and focus on sustainable growth.
Part II: Mechanism of Corporate Governance in Banks
Now that we know the “why,” let’s understand the “how.”
How exactly does corporate governance operate in banks? What is the mechanism that
makes it possible?
Think of it like a well-oiled machine, with many parts working together.
1. Board of Directors
At the heart of governance lies the board of directors. They are like the steering committee
of the ship.
They set the vision, mission, and policies of the bank.
They ensure that the management follows ethical and legal standards.
Independent directors (not directly connected with the bank) are included to bring
unbiased perspectives.
A strong, active, and knowledgeable board is the backbone of governance.
2. Committees within the Bank
Banks usually form several committees to divide governance work. For example:
Audit Committee: Monitors financial statements, ensures accuracy, and checks
fraud.
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Risk Management Committee: Identifies risks like loan defaults or investment
failures and suggests solutions.
Nomination & Remuneration Committee: Ensures fair selection and compensation
of executives.
These committees make sure no single person has unchecked power.
3. Regulatory Oversight
Banks are not like normal companiesthey are more sensitive because they handle public
money. Hence, regulators like the Reserve Bank of India (RBI) or similar authorities in other
countries play a crucial role.
They issue guidelines on capital adequacy, lending norms, and risk exposure.
They regularly inspect banks to ensure compliance.
This external check keeps banks disciplined.
4. Disclosure and Transparency Norms
Corporate governance insists that banks publish annual reports, financial statements, and
audit results. This prevents manipulation and builds trust. Stakeholders can clearly see
whether the bank is strong or struggling.
5. Internal Control Systems
Every bank sets up internal checkslike surprise audits, whistleblower policies, and
compliance officers. These act as early-warning systems to catch wrongdoing before it
becomes too big.
6. Ethical Framework and Code of Conduct
Most banks design their own code of ethics for employees and management. This includes
rules against insider trading, corruption, or misuse of authority. Training programs are often
held to remind staff of their responsibilities.
7. Shareholder and Stakeholder Participation
Shareholders elect directors, raise concerns in annual general meetings, and push for
accountability. Stakeholders, including customers and employees, also have platforms to
voice grievances. This collective participation keeps banks alert.
8. Technology and Information Systems
In the modern era, governance is incomplete without technology. Banks use digital
monitoring systems, cyber security frameworks, and AI-based auditing tools to detect
fraud and ensure smooth functioning.
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Part III: Why is Corporate Governance More Crucial in Banks than in Other Sectors?
You may wonderevery company needs governance, but why is it extra important in
banks?
Here’s the reason:
In most companies, if a business fails, shareholders lose money. But in banks, if
governance fails, millions of depositors lose their life savings.
Banks also form the backbone of the economy. If they collapse, industries, trade, and
even government projects are affected.
Past scandals (like bad loans, insider lending, or frauds) show how weak governance
can shake public trust in the entire banking system.
That’s why banking governance is stricter, deeper, and continuously evolving.
Conclusion
To sum up, corporate governance in banks is like a guardian angelinvisible yet always
present, ensuring safety, fairness, and stability. Its objectives revolve around protecting
depositors, ensuring transparency, maintaining financial health, and promoting ethical
conduct. Its mechanism works through boards, committees, regulators, internal controls,
and technological systems.
In simple words, it is the art of making sure that banks are not just profit-making machines
but also trustworthy institutions that serve society responsibly.
When banks follow good corporate governance, they become more than financial entities
they transform into pillars of trust, stability, and progress for the entire economy.
8. What are fee based services of banks? What are the latest innovations with respect to
these services ?
Ans: 󷇴󷇵󷇶󷇷󷇸󷇹 A New Beginning: The Changing Face of Banks
Imagine walking into a bank 30 years ago. The scene was simple: wooden counters, piles of
registers, long queues, and a few basic services like savings accounts, fixed deposits, and
loans. Banks were mainly thought of as “places to keep money safe” or “places to borrow
money.”
Fast forward to today, and the picture is completely different. Banks have turned into one-
stop financial supermarkets. They don’t just lend and borrow money anymorethey also
earn from something called fee-based services.
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Now the question is: What are these fee-based services? Why do banks rely on them so
much? And what are the new innovations shaping them today?
Let’s unfold this step by step.
󷆰 What Exactly Are Fee-Based Services?
To understand easily, think of banks as two different kinds of businesses:
1. Fund-Based Business: This is the traditional roleaccepting deposits, giving loans,
and earning interest. Example: You deposit ₹10,000, bank gives loans at a higher
rate, and the difference is their income.
2. Fee-Based Business: Here banks don’t invest or lend their own money much.
Instead, they act as service providers or financial advisors and charge a fee or
commission.
So, fee-based services are basically non-fund-based services where banks earn through
advisory, facilitation, or transaction-based fees.
󷇴󷇵󷇶󷇷󷇸󷇹 Examples of Fee-Based Services (Making It Simple)
Let’s make this interesting by linking it to real-life situations:
ATM & Debit Card Charges: When you withdraw cash from another bank’s ATM, a
small fee goes to your bank. That’s a fee-based income.
Locker Facility: You keep your jewelry in a safe locker, the bank charges you yearly
rent. That’s another fee-based service.
Issuing Demand Drafts / Cheques: Earlier, people used demand drafts for fees or
applications. Each draft carried a chargepure fee-based income.
Advisory Services: Suppose a company wants to issue shares (IPO). Banks help as
financial advisors and charge fees.
Insurance & Mutual Funds Distribution: When you buy an insurance policy or
mutual fund through a bank, the bank earns commission from the insurance
company or fund house.
Foreign Exchange & Remittances: If you send money abroad for studies or business,
banks handle it and charge you.
Wealth Management & Portfolio Services: For high-net-worth customers, banks
manage investments and charge for expertise.
So in short, whenever the bank earns without directly giving or taking money as loans or
deposits—it’s fee-based.
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󷆫󷆪 Why Are Fee-Based Services Important?
Banks realized one big truth: depending only on interest income is risky. Interest rates keep
changing, defaults happen, and profit margins shrink.
Fee-based services give them:
1. Stable income unaffected by interest rate changes.
2. Diversification multiple sources of money, not just loans.
3. Customer loyalty by offering all financial services under one roof.
4. Higher profitability some services like wealth management bring huge fees.
This is why modern banks aggressively expand in this area.
󺚽󺚾󺛂󺛃󺚿󺛀󺛁 Latest Innovations in Fee-Based Services
Now comes the exciting part: how have banks modernized these services with technology?
Let’s explore the innovations one by one.
1. Digital Payments & UPI-Based Services
Earlier banks charged for cheque clearance or drafts. Today, with UPI, QR codes, and mobile
wallets, they earn transaction fees from businesses. For example, when you pay via Google
Pay or Phone Pe, the merchant’s bank pays a small fee to the bank managing UPI
infrastructure.
Innovation: Instant payments, 24x7 transfers, cross-border UPI (India-Singapore tie-up), and
value-added features like auto-pay.
2. Robo-Advisory & AI in Wealth Management
Earlier wealth management was only for the rich. Today, even middle-class customers can
get investment advice via AI-powered robo-advisors integrated into banking apps. The bank
earns advisory fees while customers get personalized financial plans.
Example: ICICI Bank’s “Money Coach,” HDFC’s robo-advisory services.
3. Bancassurance 2.0
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Banks used to just sell insurance policies as agents. Now with tech integration, customers
can compare policies, pay premiums online, and claim through apps. Banks earn commission
but now with more transparency and convenience.
Innovation: Instant policy issuance, digital KYC, claim tracking within the banking app.
4. Forex & International Remittances Going Blockchain
Sending money abroad used to be slow and expensive. Now, with blockchain-based
remittance systems, banks provide faster, cheaper, and more secure transfers. They still
earn commission but with added efficiency.
Example: RippleNet partnerships with banks for blockchain remittances.
5. Card Services with Rewards & Subscriptions
Credit/debit cards are no longer just for payments. Now banks tie up with OTT platforms,
travel apps, and shopping sites. Customers pay annual fees for these premium cards, while
banks earn both fees and partnership revenue.
Innovation: Co-branded cards (Flipkart Axis Card, Amazon ICICI Card), EMI-on-card options,
tap-to-pay technology.
6. Investment Platforms in Banking Apps
Banks now integrate stock trading, mutual funds, digital gold, and even bonds into their
mobile apps. Customers invest directly while banks earn brokerage/transaction charges.
Innovation: One app for all investmentsstocks, SIPs, IPOs, even cryptocurrency in some
countries.
7. Buy Now, Pay Later (BNPL) & Micro-Credit Fees
Instead of traditional loans, banks offer “Buy Now Pay Later” services through apps. Each
transaction brings processing fees or merchant commissions to the bank.
Example: HDFC FlexiPay, ICICI PayLater.
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8. Subscription-Based Banking
Some banks are experimenting with premium subscription models where customers pay
monthly/annual fees for benefits like:
Free unlimited ATM withdrawals
Zero forex markup cards
Priority customer service
This turns traditional services into Netflix-style banking.
󷟽󷟾󷟿󷠀󷠁󷠂 The Big Picture
So, fee-based services have evolved from just lockers and drafts to a digital ecosystem of
payments, investments, insurance, and wealth management.
Banks are no longer just “safe vaults” but financial marketplacesearning less from
lending, more from facilitating.
󷗭󷗨󷗩󷗪󷗫󷗬 Conclusion (Exam-Friendly Ending)
In conclusion, fee-based services represent the modern face of banking. They allow banks to
move beyond the limitations of interest income and diversify into advisory, distribution, and
transaction-based earnings. The latest innovationslike UPI payments, robo-advisory,
blockchain remittances, co-branded cards, and subscription-based bankinghave not only
increased profitability but also enhanced customer convenience.
Today, when we use a banking app to pay bills, invest in mutual funds, or buy insurance, we
are indirectly contributing to the fee-based income of banks. These services reflect how
banking is no longer just about lending money but about becoming an integrated financial
partner in our daily lives.
“This paper has been carefully prepared for educational purposes. If you notice any mistakes or
have suggestions, feel free to share your feedback.”